Measuring turn around time of particular processes and displaying this as a report

I want to be able to measure how well our office and engineers are performing by measuring certain processes.  I've split this down into 4 main areas.

Job Pending Turn Around Time (JPTAT). “Job_Reported_To_Us” to “Start_Date”

Job Turn Around Time (JTAT). “Start_Date” to “Completed_Date”

Invoice Turn Around Time (INVTAT)."Completed_Date" to "Invoice_Date"

Payment Turn Around Time (PMTTAT). “Invoice_Date” to “Payment_Date”

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